Terms and Conditions

This contract describes the general terms and conditions (hereinafter "TERMS AND CONDITIONS") applicable to the use of the content, products and services offered through the website. www.g-cero.com (hereinafter "WEBSITE").

This WEBSITE is operated by GRUPO G_CERO registered trademark ( RFC: DIMF9609037E2 ) onwards, G_ZERO . Throughout the site, the terms "we" and "our" refer to G_CERO. G_CERO offers this WEBSITE, including all the information, tools and products available from this site to you, the user, conditioning your acceptance of all the terms, conditions, policies and notices established here. By visiting our site and / or purchasing something from us, you participate in our "Product" and agree to be bound by the following TERMS AND CONDITIONS. These TERMS AND CONDITIONS They apply to all users of the site, including, without limitation, users who are browsers, sellers, customers, merchants, and / or content contributors.

Please read these TERMS AND CONDITIONS carefully before accessing or using our WEBSITE. By accessing or using any part of the site, you agree to be bound by these TERMS AND CONDITIONS and our CHANGES AND POLICIES . If you do not agree with all the TERMS AND CONDITIONS then you will not be able to make any purchase or acquisition of the products. New features or tools added to the current store will also be subject to the TERMS AND CONDITIONS. We reserve the right to update, change or replace any part of these Product Conditions by posting updates and / or changes on our WEBSITE. It is your responsibility to check this page periodically for changes as changes and clarifications will take effect immediately after they are posted on the WEBSITE. If we make significant changes to this policy, we will notify you that it has been updated via email. Your continued use of or access to the WEBSITE after the posting of any changes constitutes acceptance of such changes. Our store is hosted on Shopify Inc. and they provide us with the online e-commerce platform that allows us to sell our products and products to you.


By accepting the TERMS AND CONDITIONS, you do not have the right to use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any virus or any code of a destructive nature. An infringement or violation of any of the TERMS AND CONDITIONS will result in the cancellation of your order and the power to file the civil or criminal actions that it deems necessary.


G_CERO does not make returns under any circumstances. By confirming your purchase, the customer may not demand a refund or return of the product.

G_ZERO does not make changes on orders generated under promotion or discount.

We reserve the right to refuse and / or cancel the purchase, acquisition of merchandise and the service to anyone, for any reason, at any time at our discretion . In case of cancellation of the order for personal reasons and decided by the company, the refund will be made directly to the card entered to make the payment. You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Product, use of the Product, or access to the Product or any contact on the WEBSITE through which the product is provided, without the express permission of written from us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these TERMS AND CONDITIONS.

It is possible that the security system detects some unusual activity on the cards entered and to avoid cloning or theft of internet account identities and to avoid fraud in purchases, a copy of an Official Identification of the cardholder will be requested via email. In case of not providing such information we reserve the right to cancel the order and refund the money.


Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information is not necessarily current and is provided for your reference only. We reserve the right to modify the content of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


The prices of our products are subject to change without prior notice. We reserve the right at any time to modify or discontinue any Product (or any part or content thereof) without prior notice at any time. We will not be liable to you or third parties for any modification, price change, suspension or discontinuation of the Product.


G_CERO works on request , we work under the scheme of pre-order which helps the sustainability of the product, since there is less waste, less storage and therefore, less product waste, each pair is made by hand for the person who is acquiring it. Certain products or services may be available exclusively online through the WEBSITE. We have tried our best to display as accurately as possible the colors and images of our products that appear in the store however these colors may be affected by photo studio light, G_CERO recommends conducting research on our attached actual use images to the images of the product to specify exactly the color that the customer will receive. We cannot guarantee that your computer monitor display of any color will be accurate. We reserve the right to limit the quantities of any product or service that we offer. All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to suspend or discontinue any product at any time, as well as cancel any generated order. We do not guarantee that the quality of the products, information or other material purchased or obtained by you will meet your expectations, or that any errors in the Product will be corrected. When obtaining free shipping through a promotion, discount or agreement, the guide is sent Standard by any parcel of the choice of G_CERO.


All orders are subject to availability, there may be inventory or system errors and in this case we reserve the right to cancel and refund the missing product. We reserve the right to limit or prohibit orders that, in our judgment, appear to be placed by distributors, resellers or distributors or by users with fraudulent features. You agree to provide current, complete, and accurate account and purchase information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, so that we can complete your transactions and contact you as necessary. For more details, check out our CHANGES AND POLICIES.


We are and will not be obligated (1) to keep comments confidential; (2) to respond to any comments. We may, but have no obligation to monitor, edit or remove content that we determine in our sole discretion, is illegal, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates the intellectual property of any of the parts or these TERMS AND CONDITIONS. You agree that your comments will not violate any third party rights, including copyrights, trademarks, privacy, personality, or other personal or proprietary rights. In addition, you agree that your comments will not contain libelous or illegal, abusive or obscene material, nor will it contain any computer viruses or other malware that may in any way affect the operation of the Product or any related WEBSITE. You may not use a false email address, pretend to be someone other than yourself, or in any way mislead us or third parties as to the origin of any comment. You are solely responsible for any comments you make and their accuracy. We do not assume any responsibility and we do not assume any responsibility for comments posted by you or any third party.


The handling of the personal information of each client is governed by our NOTICE OF PRIVACY .


G_CERO by itself or as a transferee, is the owner of all the intellectual and industrial property rights of the WEBSITE, understood as the source code that makes its operations possible, as well as the images, logos, brands, color combinations, designs and other elements that set it apart. They will, therefore, be protected by Mexican legislation on intellectual and industrial property. Consequently, the reproduction, distribution or dissemination of the contents of the WEBSITE without the authorization of G_CERO is expressly prohibited. The USER agrees to respect the industrial and intellectual property rights of this page.


In addition to other prohibitions established in the TERMS AND CONDITIONS, it is prohibited to use the site or its content: (a) for any illegal purpose; b) request others to carry out or participate in illegal acts; (c) violate any local, international, federal, provincial or state regulation, regulation, law or ordinance; (d) infringe or violate our intellectual property rights or the intellectual property rights of third parties; (e) harass, abuse, insult, damage, defame, slander, discredit, intimidate or discriminate on the basis of gender, sexual orientation, religion, ethnic origin, race, age, national origin or disability; f) present false or misleading information; (g) upload or transmit viruses or any other type of malicious code that is or may be used in any way that affects the functionality or operation of the Product or any related website.


The obligations and responsibilities of the parties contracted before the termination date will survive the termination of this agreement for all purposes. These TERMS AND CONDITIONS are effective unless and until terminated by either you or us. You can terminate these TERMS AND CONDITIONS at any time when you stop using our site. If in our sole failure you fail, or we suspect that you have failed, to comply with any term or provision of these Product Conditions, we may also terminate this agreement at any time without notice and may consequently be denied access to purchase of our Products (or any part of them).


G_CERO reserves the right to file the civil or criminal actions it deems necessary for the improper use of the WEBSITE, its contents, products or products or for the breach of these TERMS AND CONDITIONS.


You can review the most recent version of the Product Terms at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Product Conditions by posting updates and changes to our website. It is your responsibility to periodically check our website for changes. Your continued use of or access to our website or the Product after the posting of any changes to these Product Terms constitutes acceptance of those changes.


G_ZERO no has official distributors.

Our wholesalers deal with the way of reselling the product so G_CERO is not responsible for conflicts, costs, customer service, delivery time, products not delivered or delivered in bad circumstances or derivatives made outside our internal staff of the company.

No wholesaler is allowed to have pages with the name G_CERO on them, these are NOT official distributors of our company.


G_CERO is not obliged to track the customer's orders or solve package delivery problems, it is extremely important that the buyer is pending and in communication with the corresponding parcel service in the event of any unforeseen event with their order. G_ZERO can support to solve the problems made before a delivery, however, it is NOT your responsibility and it is not the obligation of the company to comply with this situation unless the package is returned directly to the company in case the delivery is not made, in this situation G_CERO will contact the client to resolve the delivery of their product according to the fulfillment of our section SHIPPING POLICIES .

The choice of package is the responsibility of the customer and G_CERO is not responsible for delivery delays, theft or poor treatment of the product by the package selected by the buyer.

  • G_CERO recommends choosing the packages POST OFFICE and FEDEX for shipping your products.


G_CERO works ONLY on business days so the time recorded for both customer service and the information obtained in social networks and online store will be evaluated on business days. NON-WORKING DAYS:

  • Saturdays and Sundays.
  • January 1-5.
  • February 5th.
  • March 8.
  • March 21st.
  • Holy Week and Easter.
  • April 30th.
  • May 1st.
  • May 10.
  • September 1st.
  • 16 of September.
  • November 20.
  • December 1st.
  • December 24-31.


Questions about the TERMS AND CONDITIONS should be sent to hello@g-cero.com

Last update

January 15, 2021 at 3:57 p.m.